Troubleshooting and support
Recover from network, permission, link, and screen problems, or prepare a useful support request.
Why is something not working?
5 articlesProduct verified: 14 August 2026
The app says Network Error. What should I do?Switch between Wi-Fi and mobile data, disable a restrictive VPN/private DNS temporarily, and retry. Do not repeatedly submit the same action while a loader is active. For imports/exports, check their History screens before starting a duplicate job.Read answerA permission dialog no longer appears. How do I fix it?The operating system can stop showing a dialog after repeated denial or “Don't ask again.” Open the phone's system settings, find HisabAI, and enable the required permission manually. Reopen the app afterward.Read answerThe app opened the wrong screen from a link or notification.Return to Home and retry the link while signed into the intended account. If the link concerns a group/invite, confirm that the account is eligible for that group. Update the app if the target screen is unavailable in the installed build.Read answerHow do I contact support?Open Profile → Settings → Support & Feedback and choose Email Us, Chat with Support, or Help & Support. The current Chat and Email actions both open an email composer addressed to support@hisabai.in.Read answerWhat should I include in a support request?Include:Read answer
Still need help?
Include your app version, phone model, the screen you were using, and the exact visible error. Never email OTPs, passwords, full statements, or card numbers.