What should I include in a support request?

Product verified: 14 August 2026Android and iOS unless stated otherwise

Direct answer

Include:

  • App version and build number from Profile → Settings → App Version.
  • Phone model and Android/iOS version.
  • The screen and action that failed.
  • Exact visible error text.
  • Whether retrying on another network changed the result.
  • An Import/Export job ID where relevant.

Do not send OTPs, passwords, raw bank SMS, full statements, card numbers, or tax documents through ordinary email.

Related questions

Still need help?

Include your app version, phone model, the screen you were using, and the exact visible error. Never email OTPs, passwords, full statements, or card numbers.

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