Why did statement import fail?
Product verified: 14 August 2026Android and iOS unless stated otherwise
Direct answer
Common causes are:
- Wrong bank/account type selected.
- Unsupported statement layout or institution.
- Wrong PDF password.
- File over 10 MB or unsupported format.
- Empty/corrupt file.
- No internet connection or a temporary parsing-service error.
Select the correct source, export a fresh statement directly from the bank, and retry. If it still fails, contact support with the bank/type and app version, but do not email the statement unless support explicitly provides a secure method.
Related questions
Still need help?
Include your app version, phone model, the screen you were using, and the exact visible error. Never email OTPs, passwords, full statements, or card numbers.